Times are tough and companies are trying to regain lost profits through avenues that might not have represented their strongest profit opportunities in the past. A prime example of this could be seen in the automotive industry as dealerships look to beat the decline in vehicle sales by turning to their service departments.
Up to now, the service departments were usually regarded as extra available services where a car owner could visit if they selected to.
However, the downturn turn in the financial environment has offered a new perspective of this prospective profit center. One of the biggest ways to maximize your potential opportunities in your service department is to take advantage of automotive consulting.
The ability to completely capitalize on the potential which exists in a service department demands that a company reassess its current understanding of what is possible. Growth exists as more clients make the choice to hold onto their vehicles longer, rather than turning them in for a new model. This creates the demand for increased maintenance and repairs, resulting in the opportunity for service departments to expand their profit prospective. With automotive consulting you can start to take the first steps in turning around your service department and maximizing sales, that would greatly aid dealerships to balance the loss of new car sales.
Service Manager training is one of the primary aspects of automotive consulting. Your Service Managers should be educated on what they need to do in order to take on this new responsibility of service department profitability. The Service Manager training wouldnt just aid with increasing customer pay, but will also provide the knowledge which is required to get clients to return to your establishment.
One of the key lessons that would be expressed by an automotive consultant is that consumers are not attracted to dealerships which are looking for their customers to get in, out, and gone. Long term retention depends upon building a relationship with your clientele so that not only do they feel welcome, but theyll feel walk through fire to return to your establishment whenever they require service.
It can prove difficult for a service department to take make the needed changes, but with the help of automotive consulting you could greatly increase your odds of a smooth transition. Your Service Managers are going to be required to completely change management approach and their success is difficult to achieve without the proper guidance. Service Manager training is imperative to educate your Service Manager and get your Service Department back on track.